Privacy Policy

Effective August 2026

GoodAsNew helps you figure out what's broken in your home and how to fix it. To do that, we need some of your information — mostly the photos and details you choose to share with us. This policy explains what we collect, what we do with it, and the choices you have. We've kept it as plain as we can.

What we collect

We collect only what the app needs to work:

• Account basics. Your email address and display name, from the account you sign in with.
• Preferences. Your country and unit preference (metric or imperial), so reports use the right stores and measurements.
• Photos you upload. Pictures of appliances, model stickers, receipts, and home issues you photograph in the app. You choose what to share — we never access your camera roll on our own.
• Purchase state. Whether you have an active Home Pass or purchased reports, via Google Play. We don't see or store your payment card details — Google Play handles all payments.
• Usage and diagnostic logs. Basic records of how the app is used and any errors it hits, so we can fix problems and improve the service.

How we use your information

We use your information to run the service you asked for:

• To identify appliances and problems from your photos, and to generate your repair reports.
• To read model stickers and receipts you photograph, so your home profile fills itself in.
• To track warranties, build maintenance schedules, and send you the reminders you set up.
• To notify you when a report is ready.
• To provide support, keep the service secure, and fix bugs.

AI processing

When you request an identification or a repair report, the photos and problem descriptions you provide are sent to a trusted third-party AI provider that processes them on our behalf to generate the result. This provider acts as our processor — it handles your data only to deliver our service, under our instructions, and not for its own purposes.

To ground your report in reality, our servers also run web searches — for parts, prices, retailer availability, and how-to videos. These searches use details about your appliance and the problem, not your personal identity.

Where your data lives

Your data is stored with our cloud infrastructure provider on servers located in the United States. If you use the app from outside the United States, your information will be transferred to and processed there.

Who we share it with

We share your information only with the trusted service providers that make the app work, and only so they can perform their part of the service on our behalf:

• An AI processing provider — analyzes your photos and problem descriptions to generate identifications and repair reports.
• Google — sign-in and Google Play billing.
• A cloud hosting provider — securely stores your account, photos, and reports.

Beyond these processors, we would only disclose information if the law requires it, or to protect the rights and safety of our users and our service.

Affiliate links

Repair reports include links to retailers for parts and tools. Some of these are affiliate links, which means GoodAsNew may earn a small commission if you buy through them — at no extra cost to you. This doesn't affect what parts we recommend; reports are built around what's likely to fix your problem, not what pays us.

How long we keep it

We keep your account information, home profile, and reports for as long as your account is active, so your repair history and warranty records stay useful to you. Usage and diagnostic logs are kept only as long as needed for troubleshooting and security, then deleted or anonymized. When you delete your account, we delete your data as described below, except where the law requires us to keep certain records (for example, transaction records) for a limited time.

Deleting your account

You can permanently delete your GoodAsNew account and all of its data at any time, in two ways:

• In the app: open the Account tab and tap Delete account.
• By email: write to hello@goodasnew.ai from your account email address with the subject “Delete my account,” and we’ll process it for you.

What is deleted: your profile and login, your homes and appliances and their history, your repair-report jobs and follow-up messages, and every photo and receipt you uploaded — these are erased from our storage. Deletion is permanent; we cannot restore your data afterward.

What we may keep: minimal transaction records (for example, that a purchase happened) that we are required to retain for legal, tax, or fraud-prevention reasons. These are stripped of any link to your deleted account and contain none of your photos. Routine encrypted backups are cycled out within 30 days.

Security

Your data is encrypted in transit between the app, our servers, and our processors. We limit access to personal data to what's needed to operate the service. No system is perfectly secure, but we work to keep yours safe and will act quickly if something goes wrong.

Notifications

The app sends notifications to tell you when a report is ready and to deliver maintenance reminders you've set up. You can turn notifications off in your device settings at any time.

Your choices

• You choose which photos to upload — the app only processes what you give it.
• You can edit your display name, country, and unit preference in the app.
• You can turn off notifications in your device settings.
• You can delete your account, and everything in it, from the Account page.
• You can contact us at hello@goodasnew.ai with any question or request about your data. Depending on where you live, you may have additional legal rights (such as access or correction), and we'll honor those.

Children

GoodAsNew is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has given us personal information, contact us at hello@goodasnew.ai and we will delete it.

Changes to this policy

If we change this policy, we'll update the effective date at the top and, for meaningful changes, let you know in the app or by email before the change takes effect.

Contact us

Questions about privacy? Email us at hello@goodasnew.ai. A real person reads it.