Terms of Service
Effective August 2026
Welcome to GoodAsNew. These terms are an agreement between you and GoodAsNew that governs your use of our app and services. By creating an account or using the app, you agree to them. We've written them in plain language wherever the law allows — but they're still a real contract, so please read them.
1. What GoodAsNew is
GoodAsNew is an app that helps you understand and fix problems around your home. You photograph a broken appliance or home issue, and we use AI to identify it and research a repair report: likely causes, things to check first, parts and prices, difficulty, step-by-step instructions, and an honest look at whether to repair or replace. The app can also keep a profile of your home's appliances, track receipts and warranties, and remind you about maintenance.
2. Not professional advice
GoodAsNew provides AI-generated do-it-yourself guidance for general information purposes only. It is not professional advice, and it is not a substitute for a qualified technician, electrician, plumber, gasfitter, engineer, or other licensed professional inspecting your actual situation.
AI can make mistakes. Reports are generated by AI models and automated web research. They can be wrong, incomplete, or out of date — about causes, parts, prices, compatibility, or steps. We don't guarantee the accuracy of any report. Always verify the information — part numbers, compatibility, safety steps — before you act on it.
3. Safety first
Stop — some jobs need a licensed professional
Do not attempt DIY repairs involving any of the following. Stop and hire a licensed professional:
- Gas — gas lines, gas leaks, or gas-burning appliance internals
- Mains electrical — household wiring, breaker panels, or anything beyond unplugging a device
- Refrigerant — sealed cooling systems in refrigerators, freezers, and air conditioners
- Structural work — load-bearing walls, foundations, or roof structure
These can cause fire, explosion, electrocution, poisoning, serious injury, or death, and in many places it is illegal to work on them without a license. If a report ever seems to suggest otherwise, do not follow it — the safety rule above wins.
Before any repair: unplug the appliance, shut off water or gas supply where relevant, and stop if you're unsure. If you smell gas, leave the area and call your gas company or emergency services.
4. Your repairs are your responsibility
You decide whether, when, and how to attempt any repair. You are responsible for assessing your own skills and tools, following the safety guidance above, complying with local laws and codes, and for the results of any work you do. If a repair could affect a warranty, insurance policy, or lease, it's your responsibility to check first.
5. Your account
You need an account to use most of the app. Keep your sign-in credentials secure — you're responsible for activity under your account. You must be at least 13 years old to use GoodAsNew; the service is not directed at children under 13. Provide accurate information, and use the app only for your own home or property (or one you're authorized to manage).
6. Plans, purchases, and billing
GoodAsNew offers:
- Free — up to 3 appliances in your home profile, 1 full repair report every month, and owner's-manual links.
- Home Pass — $49.99 per year. Includes 10 full repair reports every month, up to 50 appliances per home, up to 3 homes or properties, receipt scanning and warranty tracking, maintenance schedules, reminders, and care history, the owner's-manual finder, follow-up questions (up to 8 per report), and a member price of $1.99 for extra reports beyond the monthly 10.
- Single report — $2.99 one-time, no subscription needed. Home Pass members pay $1.99.
- Auto-renewal. Home Pass renews automatically each year through Google Play unless you cancel before the renewal date.
- Cancellation. You can cancel anytime in your Google Play subscription settings. Cancelling stops future renewals; your Home Pass stays active until the end of the period you've paid for.
- Refunds. Refunds are handled by Google Play under Google Play's refund policy.
- Price changes. If prices change, we'll give you notice through the app or Google Play before a change affects you, and it will apply from your next renewal.
Unused monthly reports don't roll over to the next month.
7. Fair use and anti-abuse
The plan limits above (including 10 full reports per month on Home Pass and the free tier's monthly report) exist so the service stays affordable for everyone. You agree not to:
- use bots, scripts, or automation to submit requests or scrape reports;
- share one account across multiple households, or resell reports or access;
- circumvent plan limits, billing, or technical protections;
- upload content that is unlawful, infringes others' rights, or isn't related to identifying or fixing home issues;
- use the service to build a competing dataset or product.
We may apply reasonable rate limits or throttling to protect the service.
8. Suspension and termination
You can stop using GoodAsNew anytime and delete your account from the Account page in the app. We may suspend or terminate accounts that violate these terms — including abuse of fair-use limits, fraud, or misuse of the service — with notice where practical. If we terminate your account without cause, refunds, if any, are handled under Google Play's refund policy.
9. Your content and our license to use it
You own the photos and descriptions you upload. By uploading them, you give GoodAsNew a limited license to store and process them — including with our service providers, as described in our Privacy Policy — solely to provide and improve the service for you. Delete your account and that content is purged. You're responsible for having the right to upload what you share (for example, only photographing property you're authorized to).
10. Our intellectual property
The GoodAsNew app, name, wordmark, logo, design, and software are ours or our licensors', and are protected by intellectual-property laws. We give you a personal, non-exclusive, non-transferable license to use the app for your own household use. Reports we generate for you are yours to use for your own repairs and records — not to republish commercially or resell. Don't copy, modify, reverse-engineer, or redistribute the app except where the law allows.
11. Third-party links and affiliate disclosure
Reports contain links to retailers, videos, and manuals published by third parties. We don't control those sites and aren't responsible for their content, prices, availability, or policies. Some retailer links are affiliate links, which means GoodAsNew may earn a commission if you buy through them, at no extra cost to you.
12. Disclaimer of warranties
The service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied — including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that reports will be accurate or complete, that a suggested repair will work or is appropriate for your situation, that listed parts or prices are current, or that the service will be uninterrupted or error-free. Some jurisdictions don't allow certain warranty disclaimers, so parts of this section may not apply to you.
13. Limitation of liability
To the fullest extent permitted by law, GoodAsNew and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for property damage, personal injury, lost profits, or lost data, arising out of or related to your use of the service or any repair you attempt — even if we've been advised such damages are possible. To the fullest extent permitted by law, our total liability for all claims relating to the service is limited to the greater of the amount you paid us in the twelve months before the claim or fifty dollars ($50). Some jurisdictions don't allow certain limitations of liability, so parts of this section may not apply to you; in those places, our liability is limited to the maximum extent the law permits. Nothing in these terms excludes liability that cannot be excluded by law.
14. Indemnity
If your misuse of the service, or your violation of these terms or of others' rights, leads to a third-party claim against GoodAsNew, you agree to cover the reasonable costs and damages arising from that claim.
15. Governing law
These terms are governed by the laws of the State of [Your State], United States, without regard to its conflict-of-law rules. Courts located in [Your State] will have exclusive jurisdiction over disputes that can't be resolved informally — though we'd rather you email us first so we can try to sort it out.
16. Changes to these terms
We may update these terms as the service evolves. If we make a material change, we'll notify you in the app or by email before it takes effect. Continuing to use the service after a change takes effect means you accept the updated terms; if you don't agree, stop using the service and cancel any subscription via Google Play.
17. The boring-but-necessary bits
If part of these terms is found unenforceable, the rest still applies. If we don't enforce a provision right away, we haven't waived it. These terms and the Privacy Policy are the entire agreement between you and GoodAsNew about the service. You may not transfer your rights under these terms without our consent; we may assign ours in connection with a merger, acquisition, or sale of the service, and will notify you if that happens.
18. Contact
Questions about these terms? Email hello@goodasnew.ai. A real person reads it.